DELIVERIES
Transit times will vary depending on the location of the delivery address.

All order Express Delivery: Our express carrier provides a fully traceable delivery service. Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 5-8 working days depending on your location but if it takes longer than this, please allow up to 10 working days from the date your order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If an order includes a personalised item, this may lengthen the despatch time of your order, regardless of which delivery service is selected. The estimated despatch time of your order will be indicated at checkout.

Made to Order/personalised orders may ship on an untracked delivery service. If you have not received it, you must notify us within 45 working days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 45 working days.

Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

· Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

· Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

· Personalised Items: Items requiring personalisation for example with additional name, numbering and badges added may take an extra 3 days before they are ready to be despatched.

PARTIAL SHIPMENTS

Why didn't all of my items ship together?

Partial shipments may occur for the following reasons:

Large orders requiring multiple packages

Special event items with unique